Contact | Morales Advisory Services

Complaint Procedure

In MAS we are always willing to help you by offering excellent customer services, but if you would like to make a complaint about our services, please follow the procedure below:

How to make a complaint?

You can submit a complaint in any of following ways:

• By email: complaints@e-mas.co.uk

• In writing to:

Morales Advisory Services Ltd.
Top Floor, 84 Priory Road
London NW6 3NT
United Kingdom

• By phone on +44 (0)207 625 1984

• In person at our offices.

Complaints response times

We will acknowledge your complaint within one working day and issue a full response within 10 working days. We will keep you informed if there is any delay in responding your complaint.

If you are unhappy with the response you can contact our Director:

Mrs. Laura Morales

• By email: laura@e-mas.co.uk
• By phone on +44 (0)78 6535 8453

If you are still unhappy with our response you can contact the Claims Management Regulator.

Monitoring and Compliance Unit
57-60 High Street
Burton-upon-Trent
Staffordshire
DE14 1JS

• Website: claimsregulation.gov.uk

Best Regards,
Morales Advisory Services Ltd

Morales Advisory Services Ltd. is regulated by the Ministry of Justice in respect of regulated claims management activities. Authorisation Number: CRM27736. Registration recorded on the website: www.claimsregulation.gov.uk. MAS is a trading name of Morales Advisory Services Ltd. A company registered in England, Company registration number 07693362. Registered office: 207 Regent Street, London W1B 3HH / info@e-mas.co.uk / Copyright © 2011 Morales Advisory Services Ltd (MAS). All Rights Reserved.